in 2020 in December, the Transport Competence Agency (TKA) conducted a customer survey, the results of which allowed determining the customer satisfaction index – 83 percent.
The best rated services provided by TKA are:
Clients who communicated directly with TKA specialists in the months of June-November last year regarding receiving the institution’s services also evaluated the factors determining satisfaction. The following statements received the most support in the survey:
Last year, TKA determined the customer satisfaction index twice – in June and December. It can be seen that overall customer satisfaction remained the same at 83% during the half year, but the evaluation of different services changed. The results of the summer survey can be found here >>.
in 2019 customer satisfaction with the services provided by TKA was 5 percentage points lower and reached 78%.